Norwich International Airport

Accessibility


Accessibility for Disabled Passengers

Norwich Airport has a reputation for being a friendly, easy to use airport.

We hope the following information will help you to plan your trip and provide a stress free start to your journey.

Booking Assistance

It is imperative that you discuss any special requirements when you make your travel arrangements or book a holiday. This applies to all booking methods – travel agents, websites or by telephone (Customers using an internet booking service will usually find a relevant telephone number on their websites). These booking details will then be passed to our new disability service facility. Any requests for assistance should be made at least 36 hours in advance of travel.

For general enquiries please contact the PRM (Passengers with Reduced Mobility) Desk on 01603 420672.

Facilities and Services

Parking

Disabled parking spaces are located in the short stay car park, which is located close to the passenger terminal.

Unfortunately, increased security measures mean that vehicles are no longer able to park at the front of the terminal building.

On arrival at Norwich Airport

• If you require wheelchair assistance or help with your luggage from the disabled parking spaces, you should contact the PRM staff at the help desk or call them on 01603 420672 or 07525 736154. Assistance can be booked prior to your arrival via these telephone numbers or by email to prmservices@norwichinternational.com
• Alternatively, report to the Information Desk located in the main check in hall.

Wheelchairs

If you need to borrow a wheelchair whilst at the airport, please contact the PRM desk located in the main check-in hall. These are available free of charge, subject to availability.

Boarding the Aircraft

Norwich Airport has a range of modern equipment to help you board the aircraft quickly and efficiently. They will discuss individual requirements with you and arrange the most appropriate type of help.

Passenger Assistance

There are waiting areas available throughout the terminal building.

Toilet Facilities

There are fully equipped disabled toilets located throughout the terminal building.


Telephones

Public telephones are available throughout the terminal building.
A local free information point telephone is available in the arrivals area and this provides connections to airport services, travel services, local hotels and local information.

First Aid Room

The first aid room is available in the main terminal building. This room may be used by customers for any procedure which requires privacy. Requests to use this room should be made:

• Before security – at the information desk.
• After security – via the telephone help point located in the departure lounge.

Assistance Dogs

We accept assistance dogs who comply with the Pets Travel scheme (PETS). 


For further information on this please go to:

www.defra.gov.uk/wildlife-pets/pets/travel/pets/

Useful Contacts

Norwich Airport, persons with Reduced Mobility Customer Service – 01603 420672
Norwich Airport Duty Manager – 01603 420645
Norwich Airport Main Switchboard – 01603 411923

Useful Web links

www.dptac.gov.uk/planes.htm
www.flying-with-disability.org  
www.equalityhumanrights.com/uploaded_files/download_your_rights_to_fly.doc


The UK government code of practice for access to air travel for disabled people may be found at www.dft.gov.uk

European Legislation

The Regulation No 1107/2006 concerns the rights of disabled persons and persons with reduced mobility when traveling by air and this came in to force on 26 July 2008.

The aim of this legislation is to ensure that consistently high quality disabled assistance is provided at airports throughout the European community.

The airport will have overall responsibility and management of this service.

Norwich Airport will provide assistance for all our disabled customers.

In order to comply with Article 9 clause 3 of the new legislation we are publishing our table of service standards, click here to download.

The Norwich Airport dedicated information brochure 'Access Commitment for All' is available as a PDF download.