Frequently Asked Questions
If you have a problem or issue with any aspect of Norwich International Airport, please check through the FAQ's to make sure it hasn't already been answered. If your problem is still unresolved, feel free to contact us here.
What are the opening hours of the Airport?
Norwich International Airport is open to passengers:
Monday - Friday: 5am - 10:15pm
Saturday: 5am - 10pm
Sunday: 5am - 10:15pm
What identification do I need when flying?
The type of identification you can use varies depending on where you are travelling to. Please check with your Airline or Tour Operator for further information.
What is my luggage allowance?
Details of your luggage allowance can be found on your flight ticket, however, if you are in any doubt, please contact your Airline.
How long before my flight can I check in?
Passengers are strongly advised to check-in at the airport at least 2 hours before a scheduled flight and 3 hours before a charter flight. Passengers must allow adequate time to complete the check-in process and proceed through security.
For full details you should refer to your ticket or contact the airline that you are travelling with or the relevant Tour Operator.
It is recommended that for both scheduled and charter flights, you check in no later than 45minutes - 1hour before your flight is due to depart.
For those travelling on flights departing before 7am, please note that the Terminal building does not open until 5am.
What items are not permitted in my hand baggage?
Items not permitted in hand baggage are:
* Sharps
* Liquids over 100ml
* Dangerous Goods - These will be as listed in your flight documentation
For further details, please see our Security Page
How do I find live flight information?
Live Arrivals and Departures can be found on our Flight Information pages.
How do I get to Norwich City Centre from the airport?
Norwich International Airport have their own dedicated taxi company situated at the terminal. To make a booking, please call: 01603 424044
There are 2 bus routes that offer services from Norwich International Airport. For timetables, please see our Bus page.
How do I get to Norwich International Airport?
For information on getting here by Car, Bus, Train, Taxi or Hire Car please see Getting Here.
Who do I contact for special assistance requests?
If you have any special assistance requests, these should be made to your Tour Operator and/or Airline before arriving at the Airport.
Please see our Special Assistance page, for more help, or call passenger services on 01603 420634
Who do I contact if my bag has been lost?
Please contact one of the below if your bag is lost:
Missing Baggage
Tel: 01603 420675
Lost Property
Tel: 01603 420635
How much do the car parks cost?
For car park prices, please see our Car Park page.
Can my pet travel with me?
For more information on travelling with animals, please contact your Tour Operator or Airline.
Please note that we are unable to permit animals travelling inbound to Norwich International Airport, apart from seeing eye dogs, with prior arrangement.
What facilities does Norwich International Airport offer?
Please see our At The Airport page for details of all the facilities we have to offer at Norwich Airport.
Where can I get advice on safety when travelling abroad?
Please visit the Foreign & Commonwealth Office website for information on the safety of all worldwide destinations.
Where is my £5 Airport Development Fee going?
Norwich International introduced the development fee in 2007 to help fund further development of the airport’s infrastructure and passenger facilities. Although the ADF will contribute towards these developments, the vast majority will continue to come from the airport’s majority owners Omniport.
Your Airport Development Fee has helped contribute towards the £15 million spent on new facilities at Norwich International Airport since 2004.
Investment to date has included:
- £1.65m main apron upgrade
- 43 new plasma information screens
- £400,000 upgraded radar room
- £4.5m terminal expansion
- £100,000 upgraded washroom facilities
- Upgraded/improved arrivals area
- £2m new fire and emergency facilities
Future investment that the ADF will support includes:
- Establishment of controlled airspace to enable more efficient management and routing of the increased level of flights
- Further improvements to the terminal building
Thank you for supporting the growth of your local airport.
What do I do if I have checked in at home or online?
If you have baggage you must arrive no later than 45 minutes before the scheduled time of departure of the flight. You must have your photo ID with you and any relevant visa paperwork etc. You must report to the flight check in desk and check your luggage in.
If you have no baggage to check in and only have one piece of hand-baggage you can proceed through security to the gate. You will be expected to comply with all the travel and security requirements that are currently in place. See Security for more information on this. You will be expected to be at the gate no later than 30 minutes prior to your flights time of departure.
