If you have a problem or issue with any aspect of Norwich International Airport, please check through the FAQ's to make sure it hasn't already been answered. If your problem is still unresolved, feel free to contact us here.

What do I do if I have checked in at home or online?

If you have baggage you must arrive no later than 45 minutes before the scheduled time of departure of the flight. You must have your photo ID with you and any relevant visa paperwork etc.

You must report to the flight check in desk and check your luggage in.

If you have no baggage to check in and only have one piece of hand-baggage you can proceed through security to the gate. You will be expected to comply with all the travel and security requirements that are currently in place. See Security for more information on this. You will be expected to be at the gate no later than 30 minutes prior to your flights time of departure.

What are the opening hours of the Airport?

Norwich International Airport is open to passengers:

  • Monday:        04.00 - 21.30
  • Tuesday:        04.15 - 22.00
  • Wednesday:  04.15 - 21.30
  • Thursday:      04.15 - 21.30
  • Friday:            04.00 - 21.30
  • Saturday:       04.15 - 21.30
  • Sunday:          04.15 - 23.00

What identification do I need when flying?

The type of identification you can use varies depending on where you are travelling to. Please check with your Airline or Tour Operator for further information.

What is my luggage allowance?

Details of your luggage allowance can be found on your flight ticket, however, if you are in any doubt, please contact your Airline.

How long before my flight can I check in?

Passengers are strongly advised to check-in at the airport at least 2 hours before their flight. Passengers must allow adequate time to complete the check-in process and proceed through security.

For full details you should refer to your ticket or contact the airline that you are traveling with or the relevant Tour Operator.

It is recommended that for both scheduled and charter flights, you check in no later than 45minutes - 1hour before your flight is due to depart.

What items are not permitted in my hand baggage?

Items not permitted in hand baggage are:

  • Sharps
  • Liquids over 100ml
  • Dangerous Goods - These will be as listed in your flight documentation

For further details, please see our Security Page

How do I find live flight information?

Live Arrivals and Departures can be found on our Flight Information pages.

How do I get to Norwich City Centre from the airport?

Norwich International Airport have their own dedicated taxi company situated at the terminal. To make a booking, please call: 01603 424044

Bus services are available from the Norwich airport park and ride car park which is a 2 minute walk from the terminal. Please see our Bus page for further information.

How do I get to Norwich International Airport?

For information on getting here by Car, Bus, Train, Taxi or Hire Car please see Getting Here.

Who do I contact for special assistance requests?

If you have any special assistance requests, these should be made to your Tour Operator and/or Airline before arriving at the Airport.

Please see our Special Assistance page, for more help, or call PRM services on 01603 420672.

Who do I contact if my bag has been lost?

Please contact one of the below if your bag is lost:

Missing Baggage
Tel: 01603 420675

Lost Property 
Tel: 01603 420635

How much do the car parks cost?

For car park prices, please see our Airport Parking page.

Can my pet travel with me?

For more information on travelling with animals, please contact your Tour Operator or Airline.

Please note that we are unable to permit animals travelling inbound to Norwich International Airport, apart from seeing eye dogs, with prior arrangement.

What facilities does Norwich International Airport offer?

Please see our At The Airport page for details of all the facilities we have to offer at Norwich Airport.

Where is my £10 Airport Development Fee going?

Airport Development Fee (ADF)

What is the Airport Development Fee?

Norwich International introduced the development fee in 2007 to help fund further development of the airport’s infrastructure and passenger facilities and to maintain and develop the airport's route network.

Who has to pay?

All passengers departing from Norwich International will be required to pay the development fee:

  • Adults £10 each 
  • Children (0-15) FREE

Age applies at time of departure – proof of age may be required.

How do I pay for the ADF ticket?

Payment machines are located in the airport's terminal building adjacent to the Airport Ticket Desk. These machines will accept cash or credit/debit cards payment and will produce a bar coded ticket which will allow you to pass through security into the departure lounge. Online booking is also available.

Where does the money go?

The ADF makes an essential contribution to the ongoing sustainability of Norwich International Airport. It is invested directly into both the Airport's facilities and the developement of the route network to ensure that Norwich International serves the travel requirements of as many regional travellers as possible.

What sort of projects has the ADF been used for?

Over the last four years the ADF has helped investment in the following projects at the airport:

  • Increase in holiday destinations (both summer and winter) and retention of scheduled services 
  • Terminal building extension and refurbishment 
  • Flight information system 
  • Main apron upgrades for aircraft parking in front of the terminal 
  • State of the art radar equipment 
  • Fire training and emergency response facilities and equipment

Why is the ADF fee not included in my ticket price?

Norwich International has decided to collect the ADF in an open and transparent manner, and all airlines operating from the airport are aware of its existence as a charge payable locally in addition to the flight ticket costs and associated taxes / charges.

Is the ADF unique to Norwich International Airport?

No, a similar scheme is in operation at Durham Tees Valley Airport.

What happens if I do not pay the ADF?

The airport reserves the right to refuse to handle any passengers who do not pay the ADF. All departing passengers must pay the fee and be in possession of a valid ADF ticket to enter the departure lounge at the airport. Your ADF ticket will be checked by security staff as you enter the search area.

What happens if my flight is cancelled after I have paid the ADF?

If your flight is cancelled you are entitled to a refund. Please ask at the information desk for details.

Thank you for supporting the development of your regional airport.

Where can I get advice on safety when travelling abroad?

Please visit the Foreign & Commonwealth Office website for information on the safety of all worldwide destinations.