Career Details

Permanent Contract

1 x Part time (20 hours p/w)

The purpose of this role is to ensure the efficient operation of all car parks, carry out regular car park patrols and maintain the prescribed standards of quality, cleanliness and safety.

Summary of Role

Reporting to the Car Park Services Supervisor, the customer service assistant (CSA) will work as part of a team to ensure the smooth running of the airport car parks.  The CSA will demonstrate excellent customer service at all times and will ensure the efficient operation of all car parks including carrying out regular patrols, maintaining the car park equipment to a high working standard and carrying out grounds maintenance ensuring the appearance of the car parks and all customer areas are kept clean and safe at all times. 

Shifts are between the hours of 0400 to 0030 7 days per week, 365 days a year and these are subject to change at short notice due to operational reasons i.e. delays, diversions, cancellations or additional movements. This will consist of early and late shifts. The post holder may be required to stay beyond their rostered finish time during flight delays and disruption. The post holder must be available and have a willingness to work flexible hours and this includes unsociable hours, weekends and seasonal holidays.

Skills required

• Excellent customer service skills
• Must enjoy working outdoors
• Experience of working with members of the public
• Smart appearance
• Flexibility and adaptability
• The ability to be proactive and take the initiative
• Ability to remain calm in difficult/demanding situations

If you are interested and would like to apply for the role, please take a look at the Job Description, then forward your CV to our HR Team via email by clicking the link here.

Closing date for applications: 22nd July 2025. We reserve the right to close this vacancy early.

Norwich Airport is an Equal Opportunities Employer

All prospective employees are required to produce documents to verify their entitlement to work in this country to comply with the Immigration Act, 2016. In addition, all foreign nationals are required to provide appropriate evidence of eligibility to work in the U.K. i.e., a work permit / visa, where applicable. The original of these must be produced at the interview stage.