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Updated: 15/01/2021
We urge all passengers to adhere to the Government for safe air travel and please contact the airline for the latest schedule information. Click here for the latest Government Foreign Travel Advice.
Mandatory COVID-19 testing
From 0400 on Monday 18th January 2021, passengers arriving from all international destinations will be required to present a negative COVID-19 test result before departing for England to help protect against new strains of coronavirus circulating internationally.
Guidance for mandatory COVID-19 testing can be found here.
All passengers must complete a passenger locator form.
Test to Release for international travel
The Test to Release for International Travel scheme is for people who need to self-isolate on arrival in England. Under the scheme you can choose to pay for a private COVID-19 test. If the result is negative, you can stop self-isolating.
Under the scheme you can choose to pay for a private COVID-19 test. If the result is negative, you can stop self-isolating. The earliest you can take the test is 5 full days after you departed. The scheme is voluntary and applies to those self-isolating in England only.
If you do not want to opt into the Test to Release scheme, you will need to self-isolate until 10 full days have passed since you departed.
Airport Safety
The safety and well-being of our staff and passengers is our number one priority. We are continuing to rigorously implement all Government guidance and remain in regular contact with all relevant authorities. Some of the measures which are currently in place at the airport include:
Your Travel Plans
If you are concerned your flight may be cancelled or you wish to discuss changing your travel plans, please contact your airline directly. You can find the latest country specific travel advice on the Foreign & Commonwealth Office website.
Getting To & From the Airport
Local bus and rail services remain operational with reduced schedules. PRC Streamline Taxis bookings can be made by calling 01202 68 45 50.
Parking
All official airport car park bookings come with free cancellation protection. All bookings may be cancelled or amended anytime up to and including the date of arrival, free-of-charge. We are currently only accepting card payments at our pay machines.
Drop Off / Pick Up
As per Government guidance we ask that you only drop off or pick up people who live in the same household as you and travel straight to your place of residence. Due to current Government guidance on social distancing, please do not enter the terminal to greet or wave off passengers and only enter the terminal if absolutely necessary.
FAQ
What precautionary measures are in place at the airport?
Like all UK airports, we are implementing the latest Government guidance. Some of the measures which are currently in place at the airport include:
We remain in constant contact with Government and relevant authorities and will implement any new measures as and when directed.
Please help us by ensuring you:
Will I be tested when I land?
Passengers arriving from all international destinations will be required to present a negative COVID-19 test result before departing for England to help protect against new strains of coronavirus circulating internationally.
Guidance for mandatory COVID-19 testing can be found here.
All passengers must complete a passenger locator form.
Do I need a face covering to travel through the airport?
The Government’s latest guidance advises wearing face coverings when in the airport, washing hands regularly after touching any surfaces and checking in all baggage including hand luggage.
Some airlines, including Ryanair, have made face masks compulsory. You should check directly with your airline before travelling.
What are you doing to protect passengers?
We are implementing the latest guidance the Government. Some of the measures which are currently in place at the airport include:
We remain in constant contact with relevant authorities and will implement any new measures as and when directed.
Where can I find hand sanitiser?
We have hand sanitiser dispensers throughout the terminal.
Will my flight be affected?
Your airline will have the most up-to-date information about individual flights. Please contact your airline directly if you are concerned about the status of a future flight.
Will I be subject to checks when I land in the country I am traveling to?
Passengers must adhere to the latest restrictions imposed both here in the UK and in the country of travel. In many countries, entry is restricted to those with permanent residency rights.
What if I want to change my travel plans?
If you need to change your flights, or your flight has been cancelled, please speak to your airline directly. You may also wish to seek advice from your travel insurance provider.
My airline has cancelled my flight. Can I get a refund for my parking?
All official airport car park bookings come with free cancellation protection. All bookings may be cancelled or amended anytime up to and including the date of arrival, free-of-charge. We are currently only accepting card payments. Contactless card payment is available at the car park exit barriers.
Are shops and restaurants open as usual?
Due to the temporary closure of our retail and catering concessions, a much reduced food and beverage service is currently being offered in the departure lounge. We apologise for any inconvenience caused by this and we are working with our retail partners to ensure a full service is provided as soon as possible. The airport Executive Lounge is also closed at this time.
Can I come to the terminal if I’m not flying?
Due to current Government guidance on social distancing, please do not enter the terminal to greet or wave off passengers and only enter the terminal if absolutely necessary. As per Government guidance we ask that you only drop off or pick up people who live in the same household as you and travel straight to your place of residence.
I have an early flight. Can I stay in the terminal the night before?
Please do not arrive at the airport any earlier than necessary, typically 2-3 hours before your departure. Due to current Government guidance on social distancing, please only enter the terminal if absolutely necessary.
Due to the additional requirement for all passengers from the United Kingdom to take a negative rapid test before departure, KLM services from Norwich have been cancelled. For more information please use the following links:
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