Career Details

16 – 20 hours per week

MAIN SCOPE & FUNCTION OF JOB:

To provide a high level of customer service and support to both departing and arriving Passengers with Reduced Mobility (PRM) ensuring a safe and pleasant journey throughout the airport.  Based landside the key duties will involve meeting and greeting passengers when they arrive at the airport, both departing & arriving.

Key assistance required:

• Meeting pre-booked passengers in the car park and presenting them to check-in.
• Assisting passengers to prepare for security processing.
• Meeting inbound passengers within the arrivals hall and assisting with baggage and reconciliation with family and friends.
• Providing support to the Car Park as required.

KEY DUTIES and RESPONSIBILITIES:

• Facilitate ‘familiarisation’ visits and open days for PRM and persons with hidden disabilities, such as autism, dementia, sight, and hearing loss prior to travel to assist with their visit for travel.
• Recording data relevant to the PRM product, providing statistical information to regulatory bodies.
• Collecting and returning trolleys to designated trolley parks.
• FOD (Foreign Object Debris) collection from Landside areas

REQUIREMENTS:

• Highly Motivated with ability to work under pressure
• Able to work shifts.
• Reliability, patience, and empathy
• Ability to work well in a team
• Eagerness to learn
• Customer Service experience.
• Organisation/time keeping
• Able to communicate effectively.
• Care Experience/Experience with hidden disabilities.
• Manual Handling/ Heaving lifting Experience

If you are interested and would like to apply for the role, please take a look at the Job Description, then forward your CV to our HR Team by clicking the link here.

Closing date for applications: 31st January 2026

Norwich Airport is an Equal Opportunities Employer

All prospective employees are required to produce documents to verify their entitlement to work in this country to comply with the Immigration Act, 2016. In addition, all foreign nationals are required to provide appropriate evidence of eligibility to work in the U.K. i.e., a work permit / visa, where applicable. The original of these must be produced at the interview stage.