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Send feedback about Exeter Airport

Please share your experiences to help us ensure your journey through Exeter Airport is as smooth and comfortable as possible.

Flight delay confirmation

Please note that Norwich Airport is unable to provide confirmation of any flight delays. Under regulation EC261/2004, it is the responsibility of the air carrier to provide proof of the circumstances surrounding a delay and the published delay timings. The airport operator or handling agent cannot provide you with this information. Please use this link to submit an air passenger rights EU complaint form to your airline.

Border Force Complaints

Please see the Border Force complaints procedure here.

    PraiseComplaintQuestion / Comment
    InformationAirport Development FeeTerminal FacilitiesRoutes/DestinationsParking & TransportCheck-In & Departures/BoardingPassengers with reduced mobilitySecurityArrivals & Baggage ReclaimRestaurant/Café & BarsDuty FreeExecutive LoungeNorwich Airport Taxi Association (NATA)International Currency Exchange (ICE)Maintenance & CleaningAircraft Noise – FlyingAircraft Noise – Ground

    Please be advised that formal complaints have a 21 day investigatory period

    Please tick here if you require a response

    If related to a particular flight If related to a particular flight
    If related to a particular flight If related to car parking

    Holiday Offers and Airport News can be sent if registered

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