Please share your experiences to help us ensure your journey through Norwich Airport is as smooth and comfortable as possible. For flight delay confirmation please click here

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InformationAirport Development FeeTerminal FacilitiesRoutes/DestinationsParking & TransportCheck-In & Departures/BoardingPassengers with reduced mobilitySecurityArrivals & Baggage ReclaimRestaurant/Café & BarsDuty FreeExecutive LoungeNorwich Airport Taxi Association (NATA)International Currency Exchange (ICE)Maintenance & CleaningAircraft Noise – FlyingAircraft Noise – Ground

Please be advised that formal complaints have a 21 day investigatory period

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If related to a particular flight If related to car parking

Holiday Offers and Airport News can be sent if registered

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Flight delay confirmation

Please note that Norwich Airport is unable to provide confirmation of any flight delays. Under regulation EC261/2004, it is the responsibility of the air carrier to provide proof of the circumstances surrounding a delay and the published delay timings. The airport operator or handling agent cannot provide you with this information.

Submit Air Passenger Rights EU Complaint.

Border Force Complaints

Please see the Border Force complaints procedure here.

Contact Details
General Information
01603 411923
Flight Arrivals/Departures
01603 411923
Baggage Allowance
Contact your airline
Hand Baggage Enquiries
Contact your airline
Holiday & Flight Bookings
01603 428700
Special Assistance
01603 420672
Missing Baggage
01603 428717
Lost Property
01603 420635
01603 420650
Media Enquiries
07850 622488
01603 420619
Human Resources
01603 420690
Noise Complaints
01603 420607
Complete form
General Complaints
01603 428716
Complete form
Airport shops & facilities
Airport Advertising

Contact Eye Airports to find out more about the fantastic advertising opportunities within the Airport:

07808 648856
Download Media Pack