Please share your experiences to help us ensure your journey through Norwich Airport is as smooth and comfortable as possible. For flight delay confirmation please click here

Fields marked * are compulsory

    PraiseComplaintQuestion / Comment
    InformationAirport Development FeeTerminal FacilitiesRoutes/DestinationsParking & TransportCheck-In & Departures/BoardingPassengers with reduced mobilitySecurityArrivals & Baggage ReclaimRestaurant/Café & BarsDuty FreeExecutive LoungeNorwich Airport Taxi Association (NATA)International Currency Exchange (ICE)Maintenance & CleaningAircraft Noise – FlyingAircraft Noise – Ground

    Please be advised that formal complaints have a 21 day investigatory period

    Please tick here if you require a response

    If related to a particular flight If related to a particular flight
    If related to a particular flight If related to car parking

    Holiday Offers and Airport News can be sent if registered

    Yes - sign me upNo - thank you

    How did you find this process?


    Flight delay confirmation

    Please note that Norwich Airport is unable to provide confirmation of any flight delays. Under regulation EC261/2004, it is the responsibility of the air carrier to provide proof of the circumstances surrounding a delay and the published delay timings. The airport operator or handling agent cannot provide you with this information.

    Submit Air Passenger Rights EU Complaint.

    Border Force Complaints

    Please see the Border Force complaints procedure here.

    Contact Details
    Flight Arrivals/Departures
    More Information
    Passenger Information
    Security, Baggage & FAQs

    Special Assistance

    07833 403180
    Media Enquiries
    07850 622488
    Missing Baggage
    01603 428717
    Lost Property (Excluding Baggage)
    01603 420635
    Human Resources
    Noise Complaints
    01603 420607
    Complete & Submit Form
    General Complaints
    Complete & Submit form 
    Airport shops & facilities
    Car Hire
    More Information
    Car Parking
    More Information
    Executive Lounge
    More Information
    A2B Taxis
    Airport Advertising

    Contact Eye Airports to find out more about the fantastic advertising opportunities within the Airport:

    07808 648856
    Download Media Pack