Corporate and Social Responsibilities

Our Policies

Noise Monitoring

The airport is required to produce noise contours. Directive 2002/49/EC relates to the assessment and management of environmental noise and is referred to as the Environmental Noise Directive or END. The Environmental Noise (England) Regulations 2006, as amended, transpose this Directive into English law. The Regulations require that strategic noise maps be produced for the main sources of environmental noise (major roads, major railways, and major airports) and for agglomerations in England. Strategic noise mapping of the airports affected by the Regulations was completed in 2012, showing the situation in 2011. Norwich Airport was not required to produce a noise action plan.

If you have a Noise complaint please call 01603 420607 or click here

Smoking Policy

It is the policy of Norwich Airport Limited that all our public spaces are smoke free. This policy has been in effect since Sunday 1st July 2007. Smoking is prohibited in all enclosed and substantially enclosed premises in the workplace. The only areas you will be permitted to smoke is in the smoking shelter in front of the terminal.

The smoking of electronic cigarettes is also prohibited within the terminal building.

The National Health Service offers a range of free services to help smokers give up. Visit www.gosmokefree.co.uk or call the NHS Smoking Helpline on 0800 169 0169 for details. Alternatively you can text ‘GIVE UP’ and your full postcode to 88088 to find your local NHS Stop Smoking Service.

Airport Consultative Committee

The Airport Consultative Committee meets quarterly and is made up of representatives from the Airport, aerodrome users, local parish councils, local authorities, associated businesses and other interested parties. It allows for the exchange of information and ideas and for concerns to be raised.

Charity of the Year

Norwich Airport is able to offer locally based charities the opportunity to become its Charity of the Year, which provides the option to place coin collection points at various locations within the airport and attend airport events to raise awareness and support fundraising efforts. It is hoped that the travelling public will give generously when passing through the airport.  Members of staff are also encouraged to support the charity with fundraising activities. For a local charity to be considered a proposal should be sent to the Marketing Department, Norwich Airport, Norwich, NR6 6JA before the end of November each year. The Charity of the Year is applicable from 01 April – 31 March each year.

Norfolk and Waveney Mind is the airport’s Charity of the Year for 2024.  Norfolk and Waveney Mind, is Norfolk and Waveney’s leading mental health charity who supports thousands of local people every year through a wide range of services and support programmes.  For further information visit: Norfolk and Waveney Mind

Disruptive Passenger Code of Practice

Norwich Airport supports the AOA and AirlinesUK Disruptive Passenger Code of Practice.