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COVID-19: Latest passenger information >>
The airport remains open for offshore helicopter flights, medical and military flights and General Aviation. Some commercial flights are operating on a reduced schedule. We urge all passengers to adhere to the Government for safe air travel. Please contact the airline for the latest schedule information.
The Foreign & Commonwealth Office currently advises British nationals against all but essential international travel. Travel to some countries and territories is currently exempted.
All passengers are required to complete a Government Public Health Passenger Locator Form before arriving in the UK. The form can be completed up to 48 hours before arrival into the UK.
TUI UK has cancelled all holidays to the Balearic Islands and Canary Islands until Tuesday, 4 August 2020, and all holidays to the mainland of Spain until Monday, 10 August 2020. If you arrive in England from Spain you will need to self-isolate.
Click here for the Government’s latest safe air travel guidance for passengers.
The safety and well-being of our staff and passengers is our number one priority. We are continuing to rigorously implement all Government guidance and remain in regular contact with all relevant authorities. Some of the measures which are currently in place at the airport include:
- Enhanced cleaning in the terminal and throughout the site
- Installation of additional hand sanitiser units
- Installation of floor markings and signage (where feasible) so passengers can maintain a safe social distance
- Protective desk screens and reduced capacity in public areas
- Access and egress restrictions (one-way system)
- Displaying the latest public health information throughout the airport, including regular announcements
Your Travel Plans
If you are concerned your flight may be cancelled or you wish to discuss changing your travel plans, please contact your airline directly. You can find the latest country specific travel advice on the Foreign & Commonwealth Office website.
Getting To & From the Airport
Local bus and rail services remain operational with reduced schedules. Norwich Airport Taxi Limited (NATL) bookings can be made by calling 01603 424044.
Parking
From Friday, 13 March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline or tour operator or as a result of you wishing to change your travel plans.
If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date. Please visit the website you booked through and cancel or amend once you’ve logged into your booking.
If you’ve pre-booked parking on a non-flexible product and you wish to amend or cancel your booking, NCP can issue you with a promotional code to the value of your booking, which you can use to book parking for a future date.
If you’ve pre-booked lounge access on a non-flexible product and you wish to amend or cancel your booking, NCP can issue you with a promotional code to the total value of your booking (lounge and parking), which you can use to book parking or parking and lounge access for a future date.
To request your code, please email [email protected] with your reference number and contact details.
Drop Off / Pick Up
As per Government guidance we ask that you only drop off or pick up people who live in the same household as you and travel straight to your place of residence. Due to current Government guidance on social distancing, please do not enter the terminal to greet or wave off passengers and only enter the terminal if absolutely necessary.
Retail
As per the latest Government guidance, all shops and restaurants remain closed. Due to current Government guidance on social distancing, please only enter the terminal if absolutely necessary
FAQ
Why are some flights allowed to operate during lockdown?
UK borders remain open and air links for both passengers and freight have been recognised as a key service. The Government has asked airports to remain open where possible, to ensure these essential services are not interrupted. The decision to operate individual flights is a matter for each airline and any passengers using these services will need to adhere to all restrictions imposed both in the UK and in the country of travel.
What precautionary measures are in place at the airport?
Like all UK airports, we are implementing the latest Government guidance. Some of the measures which are currently in place at the airport include:
- Enhanced cleaning in the terminal and throughout the site
- Installation of additional hand sanitiser units
- Installation of floor markings and signage (where feasible) so passengers can maintain a safe social distance
- Protective desk screens and reduced capacity in public areas
- Access and egress restrictions (one-way system)
- Displaying the latest public health information throughout the airport, including regular announcements
We remain in constant contact with Government and relevant authorities and will implement any new measures as and when directed.
Please help us by ensuring you:
- Do not travel if you are unwell
- Only travel if you have an essential reason to do so
- Maintain a two-metre distance between you and others
- Wash hands/use hand sanitiser regularly
- Catch coughs and sneezes in a tissue and dispose of after use
Will I be quarantined when I land?
From 10 July 2020, unless you have visited or stopped in any other country or territory in the preceding 14 days, passengers arriving from exempted countries and territories will not be required to self-isolate on arrival into England.
Passengers arriving from all other countries and territories will be required to self-isolate for 14 days except in very limited situations.
All passengers are required to complete a Government Public Health Passenger Locator Form before arriving in the UK. The form can be completed up to 48 hours before arrival into the UK.
TUI UK has cancelled all holidays to the Balearic Islands and Canary Islands until Tuesday, 4 August 2020, and all holidays to the mainland of Spain until Monday, 10 August 2020. If you arrive in England from Spain you will need to self-isolate.
Are there any health checks on passengers?
Public Health England (PHE) is the UK Government’s lead agency on coronavirus. We are implementing all guidance from Government, including early warning of illnesses on flights and a UK wide public information campaign.
Do I need a face covering to travel through the airport?
The Government’s latest guidance advises wearing face coverings when in the airport, washing hands regularly after touching any surfaces and checking in all baggage including hand luggage.
What are you doing to protect passengers?
We are implementing the latest guidance the Government. Some of the measures which are currently in place at the airport include:
- Enhanced cleaning in the terminal and throughout the site
- Installation of additional hand sanitiser units
- Installation of floor markings and signage (where feasible) so passengers can maintain a safe social distance
- Protective desk screens and reduced capacity in public areas
- Access and egress restrictions (one-way system)
- Displaying the latest public health information throughout the airport, including regular announcements
We remain in constant contact with relevant authorities and will implement any new measures as and when directed.
Where can I find hand sanitiser?
We have hand sanitiser dispensers throughout the terminal.
Will my flight be affected?
Your airline will have the most up-to-date information about individual flights. Please contact your airline directly if you are concerned about the status of a future flight.
Will I be subject to checks when I land in the country I am traveling to?
Passengers must adhere to the latest restrictions imposed both here in the UK and in the country of travel. In many countries, entry is restricted to those with permanent residency rights.
What if I want to change my travel plans?
If you need to change your flights, or your flight has been cancelled, please speak to your airline directly. You may also wish to seek advice from your travel insurance provider.
My airline has cancelled my flight. Can I get a refund for my parking?
From Friday, 13 March 2020, the following terms apply to existing bookings regardless of whether your travel has been cancelled by your airline or tour operator or as a result of you wishing to change your travel plans.
If you’ve pre-booked parking on a flexible product, you can cancel and get a refund, or amend your booking online as part of the terms of the product you’ve booked. This can be completed online up to two hours before your arrival date. Please visit the website you booked through and cancel or amend once you’ve logged into your booking.
If you’ve pre-booked parking on a non-flexible product and you wish to amend or cancel your booking, NCP can issue you with a promotional code to the value of your booking, which you can use to book parking for a future date.
If you’ve pre-booked lounge access on a non-flexible product and you wish to amend or cancel your booking, NCP can issue you with a promotional code to the total value of your booking (lounge and parking), which you can use to book parking or parking and lounge access for a future date.
To request your code, please email [email protected] with your reference number and contact details.
Are shops and restaurants open as usual?
As per the latest Government guidance, all shops and restaurants remain closed. Due to current Government guidance on social distancing, please only enter the terminal if absolutely necessary.
Can I come to the terminal if I’m not flying?
Due to current Government guidance on social distancing, please do not enter the terminal to greet or wave off passengers and only enter the terminal if absolutely necessary. As per Government guidance we ask that you only drop off or pick up people who live in the same household as you and travel straight to your place of residence.
I have an early flight. Can I stay in the terminal the night before?
Please do not arrive at the airport any earlier than necessary, typically 2-3 hours before your departure. Due to current Government guidance on social distancing, please only enter the terminal if absolutely necessary.
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TUI Update >>
Updated 02/07/2020
In light of the unprecedented halt on worldwide travel, TUI’s teams have been busy reviewing and planning for travel post‐COVID‐19. TUI is taking a dynamic approach to restarting its holidays, in line with Government advice and the evolving demand for travel, focussing first on flying from the largest UK airports to destinations where TUI believes air bridge agreements will be in place.
TUI has therefore had to make the difficult decision to cancel its summer flying from some UK regional airports in 2020 – including Aberdeen, Edinburgh, Norwich, Belfast, Luton, Humberside, Southampton, Leeds Bradford, and Inverness.
TUI will be contacting impacted customers directly in order of departure date. Customers due to travel in August are being contacted this week (02/07/2020) and those due to travel in September will be emailed the following week.
TUI plans to resume flights from Norwich from 8 October 2020 to ensure they are available in time for the half‐term holidays. Throughout winter TUI will be running one weekly flight from Norwich to Tenerife and will be welcoming Norwich back to its summer holiday programme in 2021, offering a fuller range of TUI destinations.
Cancelled Package Holiday – Your Options
1. If you explore alternative destinations and find an alternative holiday for summer 2020, or you would like to keep your original package and amend to a later season, or summer 2021, you can easily amend your booking. If you amend, you’ll also receive an incentive worth up to £500 so you can find the holiday that’s right for you without worrying about the extra cost. You have 15 days to do this from when you receive your confirmation email. After this, your holiday will be automatically cancelled.
2. If this option is not suitable for you, you can wait until your holiday is automatically cancelled and you will receive an ATOL protected refund credit for the amount you have paid towards your holiday plus up to 10% booking incentive based on the cost of your holiday.
3. You also have the option to simply cancel your booking and TUI will automatically refund you the amount you’ve paid for your holiday. Please note, if you choose to cancel and receive a full refund, it will not be possible to apply the 10% booking incentive based on the cost of your holiday if you choose to book a holiday at a later stage.
Cancelled Package Holiday – How to Amend
You can use the Manage My Booking portal on TUI’s Hybris website allowing you to simply click to amend for your customers. If you have any technical issues with this, please contact TUI on 0203 451 2688.
Cancelled Flight or Accommodation Only Booking – Your Options
1. You’ll receive refund credit for the full amount you’ve paid for your booking, which you can put towards any holiday currently on sale up to 31 October 2020.
2. You also have the option to simply cancel your booking and TUI will automatically refund you the amount you’ve paid for your holiday.
