07:13

Passenger Information

Everything you need to know, before you go

  • Security

    At Norwich Airport, we make the Safety and Security of customers and staff our highest priority. To make your journey as smooth as possible and to avoid unnecessary delays, we ask that you pay special attention to our security procedures.

    Before arriving at Norwich Airport, make sure you have a valid passport (and Visa where necessary) for your trip. Many authorities require a passport to be valid for at least six months from the time of your flight.

    For further passport help and advice go to gov.uk

    For domestic flights, you are required to carry appropriate photo identity. Please check with your airline about which forms of photo identity are acceptable.

    To ensure that your journey is a smooth one, please ensure that you read the latest regulations about what you can and cannot take on board the aircraft.

    Hand Baggage

    We would remind all passengers that each airline has their own policy regarding the amount of hand baggage allowed on their aircraft and we strongly recommend that information regarding this is sought directly from the Airline before travel.

    Liquids, Aerosols, and Gels (LAGs)

    What is considered as being a LAG?

    The following are considered as being LAGs and are therefore restricted in cabin baggage: liquids, aerosols, gels, pastes, lotions, liquid/solid mixtures and the contents of pressurised containers, such as toothpaste, hair gel, drinks, soups, syrups, perfume, shaving foam and other items with similar consistencies.

    Only LAGs inside closed containers are permitted. This means liquids such as hot drinks in paper cups are not permitted no matter their size.

    We recommend that LAGs are placed in your checked-in luggage where the restriction does not apply.

    What is the maximum size LAG allowed?

    LAGs must measure 100ml / 100g / 3.4oz or less.

    What if the container’s capacity exceeds 100ml but only contains 100ml (or less) of liquid?

    The restriction applies to the size of the container. In this case, the LAG is not compliant with regulation.

    What if the container is empty?

    The restriction does not apply to empty containers.

    What are the rules surrounding liquid bags?

    The bag must be clear, resealable, must not measure more than 20cm x 20cm (8in x 8in), and must close comfortably with the contents inside.

    Norwich Airport keeps liquid bags available before and during the screening process. Please see a member of staff if you require a liquid bag.

    How do I present LAGs for screening?

    LAGs must be presented in a ‘liquid bag’. The bag must be clear, resealable, must not measure more than 20cm x 20cm (8in x 8in), and must close comfortably with the contents inside.

    This liquid bag cannot be inside your cabin baggage when presented for screening. It must be placed separately in the tray and must be sealed.

    What if my LAG exceeds 100ml / 100g / 3.4oz?

    LAGs that exceed the regulation limit are not permitted in cabin baggage. In this case, the LAG must be disposed of before or during the screening process.

    Can Norwich Airport hold restricted items for me until I return?

    Norwich Airport does not provide a storage service for restricted or prohibited articles (or dangerous goods) that were not permitted during outbound screening.

    Is an exception made for my medicines?

    Where a medicine exceeds the regulation limit of 100ml / 100g / 3.4oz, it must be accompanied by the prescription label or you must have a letter from your doctor stating that you are prescribed the medicine in question.

    Medicines over 100ml / 100g / 3.4oz must be prescribed to be permitted in cabin baggage.

    The absolute maximum allowable container size is two litres (2000ml).

    Is an exception made for my dietary requirements?

    Where a LAG exceeding the regulation limit of 100ml / 100g / 3.4oz is required for dietary reasons, regulation requires that you have a letter from your doctor stating you require the LAG in question.

    Only an amount suitable for the length of your flight (including any onward flights) is permitted.

    The absolute maximum allowable container size is two litres (2000ml).

    Is an exception made for Baby’s food or drink?

    Where a LAG exceeding the regulation limit of 100ml / 100g / 3.4oz is required for Baby, only an amount suitable for the length of your flight (including any onward flights) is permitted, and only when Baby (or an infant) is traveling.

    The absolute maximum allowable container size is two litres (2000ml).

    Is an exception made for expressed breast milk?

    Where expressed human breast milk exceeding the regulation limit of 100ml / 100g / 3.4oz is required, the absolute maximum allowable container size is two litres (2000ml). You can carry expressed human breast milk whether travelling with Baby (or an infant) or not.

    What container type is permitted?

    Glass, plastic, and cardboard (Tetra Pak) containers are permitted.

    Where double-walled containers are presented, such as flasks (metal or plastic), a sample of the LAG will be required for screening.

    Are frozen liquids allowed?

    No. Under no circumstances are frozen food or drinks permitted.  Ice packs can be permitted in certain circumstances, see below.

    Can I carry an ice pack?

    Where required to cool medications or for special dietary requirements, there must be documentary evidence to confirm the need to keep the liquid cool either on the label of the medication/food or in the form of a letter from a medical practitioner.

    Ice packs are also permitted when required to cool Baby’s food / milk (when traveling with Baby or an infant) or expressed human breast milk (whether traveling with Baby or an infant or not).

    Only an amount of ice packs suitable for the length of your flight (including any onward flights) is permitted.

    Ice packs do not need to be inside your liquid bag but must be presented separately for additional screening.

    Please note

    Passengers are able to buy LAGs including drinks and perfumes after they have passed through the security control point

    Full details of hand baggage restrictions available here.

  • FAQ

    If you have a problem or issue with any aspect of Norwich Airport, please check through the FAQ’s to make sure it hasn’t already been answered. If your problem is still unresolved, feel free to contact us.

    What do I do if I have checked in at home or online?

    If you have baggage you must arrive no later than 45 minutes before the scheduled time of departure of the flight. You must have your photo ID with you and any relevant visa paperwork etc.  You must report to the flight check in desk and check your luggage in.

    If you have no baggage to check in and only have one piece of hand-baggage you can proceed through security to the gate. You will be expected to comply with all the travel and security requirements that are currently in place. See Security for more information on this. You will be expected to be at the gate no later than 30 minutes prior to your flights time of departure.

    What are the opening hours of the Airport?

    Norwich Airport is open to passengers:

    01 May – 31 October 2025

    Monday 04:00 – 22:30
    Tuesday 04:00 – 22:30
    Wednesday 04:00 – 22:30
    Thursday 04:00 – 22:30
    Friday 04:00 – 23:00
    Saturday 04:00 – 22:30
    Sunday 04:00 – 23:00

    01 November 2025 – 28 March 2026

    Monday 04:00 – 22:30
    Tuesday 04:00 – 22:30
    Wednesday 04:00 – 22:30
    Thursday 04:00 – 22:30
    Friday 04:00 – 22:30
    Saturday 04:00 – 21:00
    Sunday 04:00 – 22:30

     

    What identification do I need when flying?

    The type of identification you can use varies depending on where you are travelling to. Please check with your Airline or Tour Operator for further information.

    What is my luggage allowance?

    Details of your luggage allowance can be found on your flight ticket, however, if you are in any doubt, please contact your Airline.

    How long before my flight can I check in?

    Passengers are strongly advised to check-in at the airport at least 2 hours before their flight. Passengers must allow adequate time to complete the check-in process and proceed through security.

    For full details please refer to your ticket or contact the airline or Tour Operator that you are travelling with.

    It is recommended that for both scheduled and charter flights, you check in no later than 45 minutes – 1 hour before your flight is due to depart.

    What items are not permitted in my hand baggage?

    Items not permitted in hand baggage are:

    • Sharps
    • Liquids over 100ml*
    • Dangerous Goods – These will be as listed in your flight documentation

    Full details of hand baggage restrictions available here or see our Security Page.

    *Further to the UK Government announcement, please be aware that the current requirements for screening liquids and large electricals are unchanged . Passengers are allowed to only carry liquids up to 100 millilitres which must be removed from hand luggage and placed in a plastic bag measuring 20cmx20cm.

    How do I find live flight information?

    Live Arrivals and Departures can be found on the Arrivals & Departures page.

    How do I get to Norwich City Centre from the airport?

    A2B Taxis are the official authorised taxi company for Norwich Airport.  To make a booking call 01603 552354 or click here

    Bus services are available from the terminal for further information please see our bus page

    How do I get to Norwich  Airport?

    For information on getting here by Car, Bus, Train, Taxi or Hire Car please see Getting Here.

    Who do I contact for special assistance requests?

    If you have any special assistance requests, these should be made to your Tour Operator and/or Airline before arriving at the Airport. Please see our Special Assistance page, for more help, or call PRM services on 01603 420672.

    Who do I contact if my bag has been lost?

    Please contact one of the below if your bag is lost:

    Missing Baggage
    01603 428 717
    Lost Property
    01603 420 635

    How much do the car parks cost?

    For car park prices, please see our Airport Parking page.

    Can my pet travel with me?

    For more information on travelling with animals, please contact your Tour Operator or Airline.

    Please note that we are unable to permit animals travelling inbound to Norwich Airport, apart from Seeing Eye dogs, with prior arrangement.

    Pet Travel Q&A

    What facilities does Norwich Airport offer?

    Please see our At The Airport page for details of all the facilities we have to offer at Norwich Airport.

    Is there Free Internet Access within the airport?

    Norwich Airport offers WiFi access throughout the terminal. This is provided by Marley Comms.

    Where can I get advice on safety when travelling abroad?

    Please visit the Foreign & Commonwealth Office website for information on the safety of all worldwide destinations.

    VAT Refund Document

    Passengers from non-European Union countries who have used a UK retailer participating in the VAT Retail Export Scheme, who are going to a final destination outside the EC, should post the refund document in the HM Customs & Excise post box situated in the departure lounge (immediately after processing security). Customs officials will collect it and if all requirements have been met, they will contact the retailer to arrange the VAT refund. For more information please see HMRC’s pages on tax on shopping and services

    What is the Airport Development Fee?

    Norwich Airport introduced the development fee in 2007 to help fund further development of the airport’s infrastructure and passenger facilities and to maintain and develop the airport’s route network.

    Who has to pay?

    All passengers departing from Norwich Airport will be required to pay the development fee:

    • Adults £10 each
    • Children (0-15) FREE

    Age applies at time of departure – proof of age may be required.

    How do I pay for the Airport Development Fee ticket?

    Payment machines are located in the airport’s terminal building adjacent to the Airport Ticket Desk. These machines will accept cash or credit/debit cards payment and will produce a bar coded ticket which will allow you to pass through security into the departure lounge. Online booking is also available.

    Where does the money go?

    The ADF makes an essential contribution to the ongoing sustainability of Norwich Airport. It is invested directly into both the Airport’s facilities and the development of the route network to ensure that Norwich Airport serves the travel requirements of as many regional travellers as possible.
    Over the years the ADF has helped investment in the following projects at the airport:

    • Increase in holiday destinations (both summer and winter) and retention of scheduled services
    • Terminal building extension and refurbishment
    • Flight information system
    • Main apron upgrades for aircraft parking in front of the terminal
    • State of the art radar equipment
    • Fire training and emergency response facilities and equipment
    Why is the Airport Development Fee not included in my ticket price?

    Norwich Airport has decided to collect the ADF in an open and transparent manner, and all airlines operating from the airport are aware of its existence as a charge payable locally in addition to the flight ticket costs and associated taxes / charges.

    What happens if I do not pay the Airport Development Fee?

    The airport reserves the right to refuse to handle any passengers who do not pay the ADF. All departing passengers must pay the fee and be in possession of a valid ADF ticket to enter the departure lounge at the airport. Your ADF ticket will be checked by security staff as you enter the search area.

    What happens if my flight is cancelled after I have paid the Airport Development Fee?

    If your flight is cancelled you are entitled to a refund. Please ask at the information desk for details.

  • Mobile App

    norwich-app

    android-app-store app_store

At Norwich Airport, we make the Safety and Security of customers and staff our highest priority. To make your journey as smooth as possible and to avoid unnecessary delays, we ask that you pay special attention to our security procedures.

Before arriving at Norwich Airport, make sure you have a valid passport (and Visa where necessary) for your trip. Many authorities require a passport to be valid for at least six months from the time of your flight.

For further passport help and advice go to gov.uk

For domestic flights, you are required to carry appropriate photo identity. Please check with your airline about which forms of photo identity are acceptable.

To ensure that your journey is a smooth one, please ensure that you read the latest regulations about what you can and cannot take on board the aircraft.

Hand Baggage

We would remind all passengers that each airline has their own policy regarding the amount of hand baggage allowed on their aircraft and we strongly recommend that information regarding this is sought directly from the Airline before travel.

Liquids, Aerosols, and Gels (LAGs)

What is considered as being a LAG?

The following are considered as being LAGs and are therefore restricted in cabin baggage: liquids, aerosols, gels, pastes, lotions, liquid/solid mixtures and the contents of pressurised containers, such as toothpaste, hair gel, drinks, soups, syrups, perfume, shaving foam and other items with similar consistencies.

Only LAGs inside closed containers are permitted. This means liquids such as hot drinks in paper cups are not permitted no matter their size.

We recommend that LAGs are placed in your checked-in luggage where the restriction does not apply.

What is the maximum size LAG allowed?

LAGs must measure 100ml / 100g / 3.4oz or less.

What if the container’s capacity exceeds 100ml but only contains 100ml (or less) of liquid?

The restriction applies to the size of the container. In this case, the LAG is not compliant with regulation.

What if the container is empty?

The restriction does not apply to empty containers.

What are the rules surrounding liquid bags?

The bag must be clear, resealable, must not measure more than 20cm x 20cm (8in x 8in), and must close comfortably with the contents inside.

Norwich Airport keeps liquid bags available before and during the screening process. Please see a member of staff if you require a liquid bag.

How do I present LAGs for screening?

LAGs must be presented in a ‘liquid bag’. The bag must be clear, resealable, must not measure more than 20cm x 20cm (8in x 8in), and must close comfortably with the contents inside.

This liquid bag cannot be inside your cabin baggage when presented for screening. It must be placed separately in the tray and must be sealed.

What if my LAG exceeds 100ml / 100g / 3.4oz?

LAGs that exceed the regulation limit are not permitted in cabin baggage. In this case, the LAG must be disposed of before or during the screening process.

Can Norwich Airport hold restricted items for me until I return?

Norwich Airport does not provide a storage service for restricted or prohibited articles (or dangerous goods) that were not permitted during outbound screening.

Is an exception made for my medicines?

Where a medicine exceeds the regulation limit of 100ml / 100g / 3.4oz, it must be accompanied by the prescription label or you must have a letter from your doctor stating that you are prescribed the medicine in question.

Medicines over 100ml / 100g / 3.4oz must be prescribed to be permitted in cabin baggage.

The absolute maximum allowable container size is two litres (2000ml).

Is an exception made for my dietary requirements?

Where a LAG exceeding the regulation limit of 100ml / 100g / 3.4oz is required for dietary reasons, regulation requires that you have a letter from your doctor stating you require the LAG in question.

Only an amount suitable for the length of your flight (including any onward flights) is permitted.

The absolute maximum allowable container size is two litres (2000ml).

Is an exception made for Baby’s food or drink?

Where a LAG exceeding the regulation limit of 100ml / 100g / 3.4oz is required for Baby, only an amount suitable for the length of your flight (including any onward flights) is permitted, and only when Baby (or an infant) is traveling.

The absolute maximum allowable container size is two litres (2000ml).

Is an exception made for expressed breast milk?

Where expressed human breast milk exceeding the regulation limit of 100ml / 100g / 3.4oz is required, the absolute maximum allowable container size is two litres (2000ml). You can carry expressed human breast milk whether travelling with Baby (or an infant) or not.

What container type is permitted?

Glass, plastic, and cardboard (Tetra Pak) containers are permitted.

Where double-walled containers are presented, such as flasks (metal or plastic), a sample of the LAG will be required for screening.

Are frozen liquids allowed?

No. Under no circumstances are frozen food or drinks permitted.  Ice packs can be permitted in certain circumstances, see below.

Can I carry an ice pack?

Where required to cool medications or for special dietary requirements, there must be documentary evidence to confirm the need to keep the liquid cool either on the label of the medication/food or in the form of a letter from a medical practitioner.

Ice packs are also permitted when required to cool Baby’s food / milk (when traveling with Baby or an infant) or expressed human breast milk (whether traveling with Baby or an infant or not).

Only an amount of ice packs suitable for the length of your flight (including any onward flights) is permitted.

Ice packs do not need to be inside your liquid bag but must be presented separately for additional screening.

Please note

Passengers are able to buy LAGs including drinks and perfumes after they have passed through the security control point

Full details of hand baggage restrictions available here.

If you have a problem or issue with any aspect of Norwich Airport, please check through the FAQ’s to make sure it hasn’t already been answered. If your problem is still unresolved, feel free to contact us.

What do I do if I have checked in at home or online?

If you have baggage you must arrive no later than 45 minutes before the scheduled time of departure of the flight. You must have your photo ID with you and any relevant visa paperwork etc.  You must report to the flight check in desk and check your luggage in.

If you have no baggage to check in and only have one piece of hand-baggage you can proceed through security to the gate. You will be expected to comply with all the travel and security requirements that are currently in place. See Security for more information on this. You will be expected to be at the gate no later than 30 minutes prior to your flights time of departure.

What are the opening hours of the Airport?

Norwich Airport is open to passengers:

01 May – 31 October 2025

Monday 04:00 – 22:30
Tuesday 04:00 – 22:30
Wednesday 04:00 – 22:30
Thursday 04:00 – 22:30
Friday 04:00 – 23:00
Saturday 04:00 – 22:30
Sunday 04:00 – 23:00

01 November 2025 – 28 March 2026

Monday 04:00 – 22:30
Tuesday 04:00 – 22:30
Wednesday 04:00 – 22:30
Thursday 04:00 – 22:30
Friday 04:00 – 22:30
Saturday 04:00 – 21:00
Sunday 04:00 – 22:30

 

What identification do I need when flying?

The type of identification you can use varies depending on where you are travelling to. Please check with your Airline or Tour Operator for further information.

What is my luggage allowance?

Details of your luggage allowance can be found on your flight ticket, however, if you are in any doubt, please contact your Airline.

How long before my flight can I check in?

Passengers are strongly advised to check-in at the airport at least 2 hours before their flight. Passengers must allow adequate time to complete the check-in process and proceed through security.

For full details please refer to your ticket or contact the airline or Tour Operator that you are travelling with.

It is recommended that for both scheduled and charter flights, you check in no later than 45 minutes – 1 hour before your flight is due to depart.

What items are not permitted in my hand baggage?

Items not permitted in hand baggage are:

  • Sharps
  • Liquids over 100ml*
  • Dangerous Goods – These will be as listed in your flight documentation

Full details of hand baggage restrictions available here or see our Security Page.

*Further to the UK Government announcement, please be aware that the current requirements for screening liquids and large electricals are unchanged . Passengers are allowed to only carry liquids up to 100 millilitres which must be removed from hand luggage and placed in a plastic bag measuring 20cmx20cm.

How do I find live flight information?

Live Arrivals and Departures can be found on the Arrivals & Departures page.

How do I get to Norwich City Centre from the airport?

A2B Taxis are the official authorised taxi company for Norwich Airport.  To make a booking call 01603 552354 or click here

Bus services are available from the terminal for further information please see our bus page

How do I get to Norwich  Airport?

For information on getting here by Car, Bus, Train, Taxi or Hire Car please see Getting Here.

Who do I contact for special assistance requests?

If you have any special assistance requests, these should be made to your Tour Operator and/or Airline before arriving at the Airport. Please see our Special Assistance page, for more help, or call PRM services on 01603 420672.

Who do I contact if my bag has been lost?

Please contact one of the below if your bag is lost:

Missing Baggage
01603 428 717
Lost Property
01603 420 635

How much do the car parks cost?

For car park prices, please see our Airport Parking page.

Can my pet travel with me?

For more information on travelling with animals, please contact your Tour Operator or Airline.

Please note that we are unable to permit animals travelling inbound to Norwich Airport, apart from Seeing Eye dogs, with prior arrangement.

Pet Travel Q&A

What facilities does Norwich Airport offer?

Please see our At The Airport page for details of all the facilities we have to offer at Norwich Airport.

Is there Free Internet Access within the airport?

Norwich Airport offers WiFi access throughout the terminal. This is provided by Marley Comms.

Where can I get advice on safety when travelling abroad?

Please visit the Foreign & Commonwealth Office website for information on the safety of all worldwide destinations.

VAT Refund Document

Passengers from non-European Union countries who have used a UK retailer participating in the VAT Retail Export Scheme, who are going to a final destination outside the EC, should post the refund document in the HM Customs & Excise post box situated in the departure lounge (immediately after processing security). Customs officials will collect it and if all requirements have been met, they will contact the retailer to arrange the VAT refund. For more information please see HMRC’s pages on tax on shopping and services

What is the Airport Development Fee?

Norwich Airport introduced the development fee in 2007 to help fund further development of the airport’s infrastructure and passenger facilities and to maintain and develop the airport’s route network.

Who has to pay?

All passengers departing from Norwich Airport will be required to pay the development fee:

  • Adults £10 each
  • Children (0-15) FREE

Age applies at time of departure – proof of age may be required.

How do I pay for the Airport Development Fee ticket?

Payment machines are located in the airport’s terminal building adjacent to the Airport Ticket Desk. These machines will accept cash or credit/debit cards payment and will produce a bar coded ticket which will allow you to pass through security into the departure lounge. Online booking is also available.

Where does the money go?

The ADF makes an essential contribution to the ongoing sustainability of Norwich Airport. It is invested directly into both the Airport’s facilities and the development of the route network to ensure that Norwich Airport serves the travel requirements of as many regional travellers as possible.
Over the years the ADF has helped investment in the following projects at the airport:

  • Increase in holiday destinations (both summer and winter) and retention of scheduled services
  • Terminal building extension and refurbishment
  • Flight information system
  • Main apron upgrades for aircraft parking in front of the terminal
  • State of the art radar equipment
  • Fire training and emergency response facilities and equipment
Why is the Airport Development Fee not included in my ticket price?

Norwich Airport has decided to collect the ADF in an open and transparent manner, and all airlines operating from the airport are aware of its existence as a charge payable locally in addition to the flight ticket costs and associated taxes / charges.

What happens if I do not pay the Airport Development Fee?

The airport reserves the right to refuse to handle any passengers who do not pay the ADF. All departing passengers must pay the fee and be in possession of a valid ADF ticket to enter the departure lounge at the airport. Your ADF ticket will be checked by security staff as you enter the search area.

What happens if my flight is cancelled after I have paid the Airport Development Fee?

If your flight is cancelled you are entitled to a refund. Please ask at the information desk for details.

norwich-app

android-app-store app_store