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Airport introduces new scheme for passengers with hidden disabilities

Airport Introduces new scheme for passengers with hidden disabilities

Norwich Airport has been working closely with numerous local charities to help make air travel accessible to all and improve the Special Assistance Service offered at the airport.  As part of this commitment the airport is pleased to announce the introduction of a new scheme to assist passengers with hidden disabilities.

From Monday 5th December coloured wristbands will be available free of charge for passengers and any friends/family colleagues travelling with them to wear as a discreet sign to airport staff that additional support may be required whilst travelling through the airport.

Jamie Price, Norwich Airport’s Security Manager commented “Working with passengers who have or are affected by hidden disabilities such as autism, hearing impaired or sight loss can really help ease the fear of air travel. As a result we have made many changes to our Special Assistance Service including providing the opportunity to talk with us, on a one to one basis ahead of travel to try and alleviate any anxieties or fears they may have about using the airport.   We are also able to facilitate a ‘trial run’ at the airport before their chosen flight which has already proven to be successful.  We are keen to improve the airport experience for anyone travelling with a hidden disability and the new wristbands available for passengers who wish to wear them, is just another step towards improving the overall passenger journey through Norwich Airport.”

The pale blue wristbands will be available from the Special Assistance desk located just inside the terminal building.

For further information on the Special Assistance/PRM (Passengers with restricted mobility) facility at Norwich Airport please call 01603 420672 or visit www.norwichairport.co.uk/special-assistance